This protocol defines how BN Digital deliverables are reviewed, accepted, and handed over to the client. It applies to all service types (Design, Development, API Integration, and AI Services) and must be read alongside the relevant service-specific package and the Quality, Retention, Security & Compliance document.
This protocol exists to:
Deliverable
Any discrete output produced by BN Digital under an engagement, including but not limited to design files, prototypes, code modules, repositories, configured integrations, or AI pipelines.
Acceptance
The client's formal or implied confirmation that a deliverable meets the agreed requirements and that BN Digital's obligations for that deliverable are fulfilled.
Handover
The transfer of a deliverable, including all associated files, credentials, and documentation, from BN Digital to the client.
Review Period
The period during which the client is expected to assess a deliverable and raise documented objections. The standard Review Period is five (5) business days from delivery notification, unless otherwise agreed in writing.
When a deliverable is ready for review, BN Digital will notify the client in writing (email or project management tool) specifying:
The client has five (5) business days from delivery notification to review the deliverable and submit a written objection.
During this period, the client should assess whether the deliverable:
Feedback must be specific, documented, and submitted in writing before the end of the Review Period.
General dissatisfaction, aesthetic preferences, or requests for changes beyond the agreed scope are not valid grounds for rejection and are subject to the Scope Change & Change Request Policy.
Acceptance of a deliverable is deemed to occur upon whichever of the following happens first:
Once a deliverable is accepted, it is considered final. BN Digital has no obligation to make further changes to an accepted deliverable without a new Change Request.
If the client raises a written objection within the Review Period, BN Digital will:
BN Digital is not obligated to accept objections submitted after the Review Period has elapsed.
Where a deliverable comprises multiple components, the client may accept individual components independently.
Acceptance of any component is final for that component, regardless of the status of others.
Handover is the physical or digital transfer of deliverables and is distinct from acceptance. A deliverable may be handed over before, during, or after the Review Period depending on its nature.
Following acceptance and handover, the client assumes full ownership and operational responsibility for all deliverables. BN Digital's obligations under the engagement cease. Specifically:
BN Digital retains copies of project assets for limited periods following handover, as specified in the Quality, Retention, Security & Compliance document.
Clients are responsible for ensuring they have retrieved and backed up all necessary materials before these retention periods expire.
BN Digital is not liable for the loss of assets that the client failed to retrieve within the applicable retention period.
Where a client raises a claim relating to a deliverable that has been accepted under this protocol, BN Digital will refer to the acceptance record (written approval or expiry of the Review Period) as evidence that its obligations for that deliverable were fulfilled.
Post-acceptance claims based on issues that were reasonably discoverable during the Review Period will not be entertained as warranty claims and will be treated as new scope.
