Catch: brand identity for a modern front office platform

Catch: brand identity for a modern front office platform

(Intro)

Catch is a front office and POS platform for sports venues, ballparks, and complex event spaces across North America. The team came to us with deep operator knowledge, a working product, and over a hundred paying customers. What they needed was a brand identity built for the next stage of the business and a UX system to match: a confident visual voice and a unified product experience that could carry Catch into larger venues and longer commercial conversations, expressed consistently across the product, the marketing site, and every customer touchpoint.

Client

  • Catch — front office & POS platform for sports and entertainment venues
  • North America
  • 2024

Services

  • Branding and Identity
  • UX Design
  • UI Design
  • Web Design

Credits

  • Design Lead
  • Brand Designer
  • UX Designers (2)
  • UI Designer
  • Web Designer
  • Project Manager

The Challenge

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(Identity)

Catch had built a serious product for a serious audience. Venue managers running ballparks and arenas across North America were processing over $10m a year through the platform, and the operational logic underneath was the result of years of close work with people who actually run venues. The thing that hadn't kept pace was the brand. The wordmark, the colour language, the typography, and the way Catch presented itself across product and marketing surfaces all reflected an earlier version of the company. From a distance, Catch looked like a small operations tool. Up close, it ran professional venues.

This is the moment in a product company's life where brand starts to actively shape the deals you can win. Venue managers are practical, time-poor, and decisive. They form an opinion about a tool in the first thirty seconds of a site visit, and that opinion sets the frame for every conversation that follows. The product itself was at a similar inflection point: years of feature growth had given each module its own visual and interaction conventions, and the team was ready to bring everything into a single system. Catch's leadership saw the moment clearly and committed to it.

Catch wordmark embroidered on branded merchandise

(Step Up)

Catch had reached the stage where the business was outgrowing its original surfaces and the team chose to invest in a complete reset rather than another round of incremental fixes.

[CTCH.01]
A Brand Ready for Its Next Chapter
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The first identity had carried the company from launch to a hundred customers. Catch's leadership wanted the next identity to carry it into venues an order of magnitude larger, with a visual voice that matched the maturity of the operational product underneath.

Earlier Catch brand surfaces reflecting an earlier stage of the company
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A Product Ready to Be Unified
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Each module had been shipped at a different point in the company's growth, with patterns chosen to solve the problem in front of the team at the time. With the operational logic now proven across more than a hundred venues, the team was ready to consolidate everything into one design system.

Product modules with divergent visual and interaction conventions
[CTCH.03]
A Foundation to Build On
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Catch wanted a brand and product system that future hires, future features, and future campaigns could extend without starting from scratch each time. The goal was infrastructure: a framework the company could grow against for years.

A brand and product framework designed to be extended

The Solution

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(Our Approach)

We treated brand and UX as the joint foundation of the work, with everything else expressing them. Discovery focused on what Catch stood for, who it was for, and how a venue manager should feel and behave when they encountered the product for the first time. From there we built out a complete identity system in parallel with a unified UX framework, then carried both through the UI and the marketing site as a single coherent expression.

Catch brand and UX system spanning product, UI, and marketing site

The Branding and Identity work anchored the visual side of the engagement. We built a new wordmark, a typography system, a colour language with primary and supporting palettes, an iconography style, photographic and illustrative direction, and a tone of voice that reads as confident without being loud. The system was designed to scale across every surface Catch touches. UX Design did the equivalent work on the behavioural side. We mapped the operational scenarios for each user group (arena and team owners, operations managers, marketing teams, finance teams), unified the modules around shared navigation, status conventions, and data structures, and rebuilt the connective tissue so the cross-module flows that operators actually work through feel like one continuous product. We kept the operational logic the team had refined over years of customer feedback and redesigned the patterns around it. UI Design translated brand and UX together into a dense, information-rich interface, with the schedule views, stadium maps, performance tables, and order detail screens all sharing the same visual grammar and the same interaction patterns. Web Design produced the new site as the most public expression of the system, structured around the venue manager buying journey so that every page reinforces the same voice operators see in the product itself.

Brand and Product System

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(What We Built)

The system covers everything from the wordmark to the way a stadium map renders inside the product, and from the navigation pattern an operator uses on day one to the way bookings move through their lifecycle. Each piece earns its place by carrying the identity and the UX framework into a real customer touchpoint.

[CTCH.01]
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Wordmark and Logo System
Catch wordmark with the C shaped as a ball in motion

The Catch wordmark is the anchor of the identity, and the central design move is small but quietly decisive: the letter C is shaped to suggest a ball mid-motion, sitting inside the word as if caught in the act. The reference is unmistakable to anyone who works in sports venues, but the form is geometric and restrained enough to read as operational software rather than sports merchandise. The mark has motion built into it without resorting to dynamic effects: the curve of the C, the negative space inside it, and the way the rest of the word catches up to it all suggest a system that's already moving. We designed the primary mark, a compact app icon that isolates the C-as-ball motif, and a set of contextual variants that work across product chrome, the marketing site, sales decks, social avatars, and the small spaces where logos usually break. The system holds up at sizes from a favicon to a stadium-side billboard, with clear-space rules, minimum sizes, and approved monochrome treatments documented end to end.

Outcome — sport reference
Outcome — scale range
Sport reference without cliché
Favicon to billboard system
[CTCH.02]
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Typography and Colour System
Catch type pairing and semantic colour system

A two-family type system carries the brand across surfaces. The display face does the heavy lifting on the marketing site and in product hero moments. The text face is tuned for the dense, data-heavy screens inside the platform. The colour system pairs a recognisable primary palette with a semantic supporting palette: status colours for booking states (Pending, Confirmed, Paid, Cancelled), payment progress indicators, utilisation gradients, and sponsor activation accents. Type scale, weights, and colour tokens are all defined so engineering can implement them without guesswork, and accessibility contrast is built in from the start.

Outcome — engineering handoff
Outcome — semantic palette
Tokenised for engineering handoff
Palette tied to product states
[CTCH.03]
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Marketing Site: A High-Tech, Forward-Looking Identity
Catch marketing site with a forward-looking visual language

The site is where the brand reaches furthest. We took the wordmark's underlying ideas (motion, precision, operational confidence) and pushed them into a high-tech, forward-looking visual language for the public surface. The site reads like infrastructure for the next decade of venue operations, not the current one. Type sits at scale, motion is used deliberately to suggest a system that's running rather than waiting, and the layout treats venue operations as a serious software category rather than a sports adjacent one. The visual language on the site signals a product that belongs in the same conversation as the platforms venue managers already use to run their finance, ticketing, and CRM stacks. A venue manager landing on the site for the first time gets the message before they read a word: this is built for what's coming, not for what was.

Outcome — public identity
Outcome — category signal
Forward-looking public identity
Serious software category
[CTCH.04]
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Unified UX Framework
Unified UX framework shared across Catch modules

The platform's modules now share one mental model. Navigation, status conventions, filtering, sorting, and the way data is presented all use the same vocabulary across Bookings, Areas, Finance, and Marketing. We documented the core flows operators run every day: the booking lifecycle (Pending, Need Modification, Awaiting Approval, Confirmed, then through Payment Pending, Deposit Paid, Paid, with timing groupings of Upcoming, In Progress, Completed, Cancelled), the area performance review, the customer segmentation flow, and the cross-module work that ties them together. An operator who learns one module already half-knows the next.

Outcome — shared patterns
Outcome — onboarding
Shared patterns across modules
Faster operator onboarding
[CTCH.05]
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Bookings as the Operational Core
Catch Bookings module showing the booking lifecycle

The Bookings module is the spine of the product, and the redesign focused on the real shape of a venue manager's day. Each booking is tied to a specific area, with real-time availability, guest limits, and financial tracking built in. The interface follows the natural lifecycle of stadium operations, from pending requests and approvals through active events to completed orders. Bookings auto-calculate totals, validate guest counts, and show payment progress instantly. Whether the booking is a private party in a 25-guest suite or a 1,000-guest reunion in a pavilion, the same view scales to handle it. A venue manager processing an incoming request from a phone on the concourse uses the same interface a finance team member uses at a desk.

Outcome — single view
Outcome — availability
Single view of every booking
Real-time availability across zones
[CTCH.06]
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Stadium Map Booking
Catch stadium map with live zone occupancy

Visual booking is built into the heart of the product. Venue managers can fly over the stadium, see which zones are occupied, and dive into any area's detail without leaving the map. For a customer evaluating which space to book, the same map shows exactly what they're getting, with field-level views, capacity, and highlights surfaced inline. The map is tied to live booking data, so occupancy isn't a static diagram, it's the current state of the venue.

Outcome — occupancy
Outcome — recommendations
Real-time zone occupancy
Faster space recommendations
[CTCH.07]
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Area Management and Performance
Catch Areas module with per-zone performance metrics

Each zone is treated as a business asset with its own metrics. The Areas module tracks bookings, revenue, utilisation, average booking value, and trend lines per area, with tabular and chart views including bubble plots that surface overperforming and underutilised spaces at a glance. Teams can drill into any area to see capacity, assigned staff, availability schedules, highlights, and every booking tied to that space. Editing parameters happens through a dedicated control panel that lets teams disable or rotate offerings without disrupting the rest of the system.

Outcome — revenue tracking
Outcome — underused spaces
Per-zone revenue tracking
Spot underused spaces at a glance
[CTCH.08]
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Customer Intelligence and Marketing
Catch Marketing module with per-customer intelligence

The Marketing module turns the customer base into a working asset. Operators see booking behaviour, spend patterns, and engagement history per customer, with sortable views by payments, average booking value, and recency. Segmentation drives campaigns: targeted offers to high-spend guests, reactivation flows for lapsed customers, and sponsor-led activations tied to specific zones. The interaction patterns match the rest of the platform, so a marketing team member moving in and out of operational data works in a familiar environment.

Outcome — behaviour visibility
Outcome — segmentation
Per-customer behaviour visibility
Segmentation for targeted campaigns

Results at a glance

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$10m+ Processed annually through the platform

The operational scale the new identity was built to match — venue managers running arenas and ballparks across North America.

100+ Venues live before the rebrand

The proven customer base the unified system was designed to carry into venues an order of magnitude larger.

40% Sales uplift reported by a customer

A public increase reported by the General Manager of the two-time WCBL champion Okotoks Dawgs, now social proof on a site built to carry it.

Business Benefits

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The new identity and UX framework went live across the product, the marketing site, and the company's commercial materials in a coordinated rollout. Existing customers experienced the change as a polish rather than a disruption: the operational logic of the platform stayed the same, the modules they knew kept working, and the visual and interaction upgrades arrived without breaking workflow. The unified UX meant that operators who'd been using the older modules picked up the new ones immediately, and incoming venues now onboard against a single, coherent product. Cross-module work that used to require switching mental models now happens in one continuous flow.

The deeper impact is reputational. The brand now matches the maturity of the business behind it, which changes the kind of conversation Catch has with prospective customers. Venue managers take the company seriously on first contact, the proposition lands without needing a sales call to translate it, and the social proof from existing customers, including a public 40% sales increase reported by the General Manager of the two-time WCBL champion Okotoks Dawgs, sits on a site that's now built to carry it. Inbound interest converts to demos at a higher rate, and the demos themselves start from a position of trust because the product feels as considered as the marketing surface that introduced it. The internal effect matters too: the team has a system to build against, so every new feature, page, or campaign extends the brand and the UX framework instead of fragmenting them.

(Benefits)

Catch grew into the identity the business had earned. The brand and the product experience now express the same confident voice across every surface, and the company has a foundation to scale into the next stage of the market with the design infrastructure to match.

Catch brand and product system applied across surfaces

The team

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Design Lead

Owned the overall design direction across brand, product, and web, with brand identity and UX as the joint anchors of the engagement. Ran discovery with Catch's leadership, defined the strategic position the identity would express, and held the bar on consistency between the three surfaces.

Brand Designer

Led the identity creation end to end: the wordmark and the C-as-ball motif at its centre, the typography system, the colour language, iconography, illustrative direction, and tone of voice. Built the brand guidelines that the rest of the team and Catch's internal staff now work against.

UX Designers (2)

Mapped the operational scenarios for each user group and designed the unified interaction patterns across Bookings, Areas, Finance, and Marketing modules. Documented the core flows including the booking lifecycle, the stadium map booking flow, the area management control panels, and the customer segmentation work in Marketing.

UI Designer

Applied the brand system and the UX framework to the product surface, building the component library, data visualisation patterns, and dense operational screens. Made sure the identity carried into the schedule views, stadium maps, performance tables, and order detail without compromising information density.

Web Designer

Designed the Catch marketing site as the high-tech, forward-looking expression of the new identity. Structured the site around the venue manager buying journey and pushed the brand into a visual language that signals where venue operations is heading next.

Project Manager

Ran delivery across the three tracks (brand, product, web), kept the team aligned with Catch's leadership, and managed the handoff to engineering on the platform side and to Webflow on the marketing site.

The BN Digital brand, product, and web team behind Catch

Frequently Asked Questions About Brand Identity

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What are the benefits and impact of a strong brand identity?

A strong brand identity helps create a memorable first impression, build audience trust, and strengthen emotional connection with customers. It improves brand awareness, brand recall, and brand perception by making the business more recognisable and consistent across visual identity, messaging, customer experience, and brand touchpoints. A clear brand identity also supports stronger brand positioning, better communication, higher engagement, and long-term brand loyalty.

What is the brand identity development process?

The brand identity development process is a step-by-step approach to creating and implementing a complete brand identity system. It usually begins with defining the brand's core values, mission statement, vision statement, and values statement, then understanding the target customer and how the brand should connect with them. From there, the process includes developing key brand elements such as the brand message, brand story, brand voice and tone, visual identity, packaging design, and brand touchpoints. The goal is to create visual consistency and a clear brand experience across every place where the audience interacts with the brand.

What are examples and case studies of effective brand identity?

Brand identity examples and case studies show how real brands create recognisable and consistent identity systems. They illustrate how different companies use brand identifiers, distinctive logos, colour palettes, typography, brand messaging, and visual storytelling to shape how people recognise and remember them. Effective case studies also show how brands build consistency across touchpoints, from apps and websites to packaging, style guides, and marketing materials. A brand identity engagement like the Catch platform rebrand can demonstrate how brand storytelling, a distinctive wordmark, and a unified visual identity work together to create a clear and memorable brand experience.

What are the common challenges and best practices in developing a brand identity system?

Common challenges in developing a brand identity system include unclear brand positioning, inconsistent visual identity, weak voice and tone, and brand touchpoints that do not feel connected. Brands may also struggle with choosing the right logo, colour palette, typography, custom typeface, or visual style while still keeping the identity flexible enough for different uses. Best practices include defining the target audience clearly, building an authentic story, and creating a consistent system for visual identity, messaging, and brand touchpoints. A strong brand identity should maintain visual consistency while allowing room for flexibility, inclusivity, and growth across products, platforms, and customer experiences.

What are the main components of a brand identity system?

The main components of a brand identity system are the key visual and verbal elements that define how a brand looks, feels, and communicates. These usually include the logo, logo usage rules, colour palette, colour systems, typography, typography hierarchy, imagery, imagery style, icon design, tagline, packaging, and overall visual language. Each component has a specific role in creating consistency across the brand. The layout and design system help organise how these elements are used together, while the visual language ensures that every brand touchpoint feels recognisable, cohesive, and aligned with the brand's identity.

What is the definition and purpose of brand identity?

Brand identity is the system of visual, verbal, and strategic elements that defines how a brand presents itself and communicates with its target audience. It includes the brand visual identity, brand identifier, brand personality, voice and messaging, brand values, mission and vision statements, and the overall brand strategy. The purpose of brand identity is to shape how people perceive the brand and help establish a clear, recognisable presence across all touchpoints. A strong identity supports brand communication, creates consistency through tools like a brand style guide, and helps build a purpose-driven brand that feels distinct, memorable, and aligned with its audience.

What is a dynamic and evolving brand identity?

A dynamic and evolving brand identity is a flexible identity system that can adapt over time while still remaining recognisable. Instead of relying on one fixed visual expression, it uses adaptive visual elements such as a flexible brand mark, dynamic logo, colour palette, typography system, motion graphics, and visual storytelling to respond to different platforms, audiences, and brand moments. This approach is especially useful for modern brands and startups because it allows the identity to grow with the business. A dynamic brand identity supports cultural responsiveness, inclusive design variations, narrative flexibility, and user engagement strategies while keeping the brand consistent, relevant, and memorable.

How does a strong brand identity create ROI for a growing platform?

A strong brand identity creates return on investment by shaping customer perception, shortening the path from first contact to trust, and making every marketing and sales surface work harder. For a growing platform, a mature identity signals that the product is ready for larger customers and longer commercial conversations, which can lift demo conversion and reduce the amount of explanation a sales call has to carry. Brand identity also compounds internally: when a business has a documented system to build against, every new feature, page, and campaign extends the brand instead of fragmenting it, lowering design cost over time and keeping the experience consistent as the company scales.

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Alec VishmidtFounder, CEO, AI Initiatives Lead

Services

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